Frequently Asked Questions
Where we operate
Established in 2020, Luxury Brands has been the fastest growing online B2C fashion marketplace
Luxury Brands operates from several offices in Europe and the United States and delivers services to more than 170 countries around the globe.
With a team of experts with over a decade of experience in the designer apparel and an exceptional track record in customer service and fast response times, Luxury Brands prides itself on being a trusted and reliable source for worldwide buyers.
Authenticity Assurance
Authentic branded products
As a B2C luxury marketplace, Luxury Brands is committed to selling authentic products sourced directly from authorized and reputable dealers. Our highest priority is to ensure maximum customer satisfaction by operating with a zero-tolerance policy towards counterfeit, fake, or replica goods. Thus, all of the products featured in our portfolio come with the assurance of authenticity – all items are genuine branded goods delivered in original boxes and with original tags.
Wide-ranging products
Since its launch in 2020, Luxury Brands has established itself as the leading B2C online marketplace for selling wide-ranging luxury clothing and accessories for women and men. By offering the chance to shop for an unrivaled range of premium fashion items from over 120 luxury fashion brands at the best sale prices, today, Luxury Brands is the most trusted and reliable global online luxury fashion marketplace.
ordering
Completely transform efficient value whereas inexpensive experiences.
Any purchase of products completed by customers is done so in coordination with what is displayed and described on the website, including the indicated price and additional taxes and fees, which may vary depending on location. Additional costs include the cost of shipping, all of which will be shown at the moment of purchase.
The number of units available will determine the availability of items, and Luxury Brands cannot guarantee the delivery of products ordered. Luxury Brands will provide customers with the option of reserving products where possible and will communicate fully concerning delivery time (which may sometimes take longer than usual) with the customer either by email or telephone.
Before completing any purchase, the customer will always be made aware of the specific unit cost of each product selected, as well as the total number ordered (if more than one) and any delivery charge.
Having completed their purchase, customers will receive an email confirmation of their order, with Luxury Brands stating that it has been received, as well as providing a unique order number. After this, customers will receive a second email, this time confirming the acceptance of any such order, including the delivery of products to the stated address and estimated delivery date. This information provides clients with the opportunity to check relevant information, and if necessary report and/or request further information at [email protected]
Customers will be able to check the status of the order in the customer area.
Orders will have one of the following statuses:
PROCESSING: Order has been made by the Customer and their payment has been verified. Orders will be automatically canceled by the international banking system should no authorization be received.
ON HOLD: Luxury Brands has received the order, but waiting for payment confirmation from the customer.
COMPLETED: Purchased goods have been delivered to the relevant courier for transportation.
Delivery
All Luxury Brands vendors can deliver worldwide.
All Luxury Brands vendors can deliver worldwide. Our freight partners are UPS, DHL, FedEx, and the Postal service. The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5-10 business days, however, delivery times may increase depending on the delivery destination, and delivery times could also change during the covid19 crisis.
Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.
All our vendors offer a worldwide shipping fee starting from 15€/17$ for each individual warehouse order, no matter the dimensions or weight of the package. For stocklot orders that might include an additional discount, a member of our customer services team will contact the customer to discuss shipment details and delivery time.
Lost or damaged packages are insured for a maximum amount of 30€ unless agreed upon differently by the buyer and added as a note when making a purchase. Extra insurance can be purchased, by contacting our team at [email protected]
Products are dispatched from Luxury Brands partners within 1-3 business days after the order has been paid & payment has been confirmed, and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where Luxury Brands has a report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to [email protected] with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, Luxury Brands will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refund
Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.
Customs operations are handled by Luxury Brands together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by Luxury Brands to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.